‘Whatever Happened to Wonderful?’is an engaging, uplifting and emotionally charged extravaganza of excitement to provoke the senses. This isn’t a traditional ‘keynote speech’ but a carefully crafted ‘performance’, packed with ideas and practical examples of how to significantly transform customer and team experiences from ordinary to outstanding. 

This highly playful, interactive and thought-provoking session, explores simple and impactful ways of ‘going beyond’ to deliver a deeply motivated culture of excellence. Fasten your seatbelts, for some inspiring storytelling that uncovers the very essence of Bringing Wonderful to Life.

Ø  Learn how to significantly transform your business through the motivation and creativity of your people

Ø  Learn how to blend luxury hotel and hospitality practices, to create a wonderful culture of stand-out customer and team excellence 

Ø  Take-away key tips on how to positively uplift your business through the human touch of your leadership

Ø  Learn new ways of ‘daring to be different’ to give your customers goose-bumps from the service you provide

Ø  Consider ways to help your customers fall in love with your service, by developing a culture of surprise and delight

Ø  Witness the idea behind ‘Magic Dust’ and how this simple concept has established some of the very best business principles in leading organizations around the world

Ø  Learn simple ways to let your creativity loose to ‘change it up’

Ø  Practice simple steps of ‘being serious about fun’ and learn playful ways of ‘changing your words’ for incredible success 

Before moving to Australia, Peter Merrett pioneered one of the most successful commercial property industry case studies at the iconic Tower 42 in London, a property that set an international benchmark with the unique ‘office/hotel’ customer experience concept and became the first European BOMA International TOBY Award Winner in 2008. Peter Merrett, is currently Head of Customer Experience JLL- Property and Asset Management and President at Professional Speakers Australia NSW/ACT.

Date:      WEDNESDAY - NOVEMBER 15, 2017

Location:              Crowe Plaza, 66 Hale Avenue White Plains NY

Schedule:              Registration & Breakfast                   9:15 AM

                              Presentation & Q&A            9:45-11:00 AM

Cost:                 $60.00 – Members              $75.00 – Non-Members

Register online at www.bomawestchester.org 

or respond via email to: boma@usa.net
or call 800-726-6224